Klyntric Omnichannel
Unified customer communication workspace integrating WhatsApp, email, live web chat, and support ticket queues into a single shared inbox.
Switching between different apps to answer customer messages wastes time and causes delayed responses. Klyntric Omnichannel aggregates all customer channels into a single, high-speed support platform.
Empower your support team with automated message assignment, WhatsApp API templates, and AI-assisted responses that elevate customer satisfaction.
Omnichannel Support Features
Everything your support team needs to deliver rapid, consistent customer care.
Unified Shared Inbox
Manage customer conversations across WhatsApp, Email, Live Chat, and SMS from a single unified workspace.
Automated Ticket Routing & SLAs
Route incoming messages automatically to available agents based on workload, customer tier, and service SLAs.
AI Chatbot Co-Pilot Assistance
Equip support reps with AI suggested replies, automated translation, and instant knowledge base retrieval.
WhatsApp Business API Integration
Official WhatsApp Business API integration supporting template messaging, media attachments, and interactive buttons.
Customer Profile & CRM Sync
View full customer conversation histories, previous orders, and custom fields directly alongside support tickets.
Real-Time Agent Analytics
Track first-response times, resolution rates, CSAT customer feedback scores, and team performance metrics.
High-Speed Messaging Architecture
Powered by WebSocket real-time feeds, WhatsApp Cloud API, and secure Webhook integrations.
Real-Time WebSockets
Instant message delivery and live agent presence indicators.
AI Agent Integration
Hand off conversations seamlessly between AI bots and human agents.
End-to-End Security
Encrypted communication logs and strict access permissions.
CRM Webhooks
Sync customer data automatically with your custom CRM or database.
Ready to unify your customer messaging channels?
Schedule a platform demo to experience how Klyntric Omnichannel streamlines support operations.
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